ChatBots
Answer Customer Questions 24/7.
Grow Your Email List.
Increase Sales.
ChatBots are more than just a way to help customers and potential customers with their questions.
Their real power is in getting names and email addresses so you can grow your email list. Once someone is in your email list, you have a higher chance of getting new and repeat sales by sending them automated emails...
...keeping you top-of-mind!
Grow Your Email List
Our ChatBots ask the users' name and email address (with consent) before providing answers, which are then auto added to a Google Sheet, so you can import them into your CRM*
Instant Sales Lead Notifications
Your sales team is notified via email as soon as a ChatBot interaction has occurred, so they can quickly follow-up while the lead is hot.
Available 24/7
Your ChatBot will answer customer questions seven days a week, twenty-four hours a day, ensuring they always have the answers they need.
Know What Your Customers Want
Learn the kinds of questions your customers are asking, so you can update your website content with the information people are most looking for.
It's also been extremely friendly and sensitive to our customers - from encouraging someone to enjoy their upcoming vacation to consoling another person who's Dad recently passed. It even responded in Spanish when asked a question in Spanish.
It's way better than I thought a chatbot could be!"
Examples of Real-Life User and ChatBot Interactions
Specific details have been removed for privacy purposes.
Getting Quick Info
user: where are your office located?
bot: Our office is located at *** Lakeshore Road West, Mississauga, ON L5J 1J4. If you need more information or directions, feel free to reach out to us at (***) 822-5464 or email us at ***@centurystamps.com.
user: thanks
bot: You’re welcome! If you have any more questions in the future, feel free to ask. Have a great day! 馃槉
Intelligent Answers Based On Your Website Content
user: What does first strike circulation coins mean
bot: First Strike coins are specifically selected by the mint to be among the first struck on the first day that a new die is released. This process is done to ensure the highest quality strike on the coin. If you have any more questions or need further details, feel free to ask!
user: Have they been circulated
bot: First Strike coins are not circulated. They are specially selected by the mint to be among the first struck on the first day a new die is released, ensuring a high-quality strike. If you have any more questions or need further information, feel free to ask!
user: Thankyou you have answered my question
bot: You’re welcome! If you have any more questions in the future, feel free to reach out. Have a great day! 馃槉
bot: Have a great day! 馃槉
Friendly and Aware of the Context
user: Do you buy Canadian stamp collections?
bot: Yes, we buy Canadian stamp collections. If you’re interested in selling your collection, please contact us to book an appointment for an appraisal. You can reach out to us by calling (***) 822-5464, emailing us at ***@centurystamps.com, or filling out the contact form on our website: https://centurystamps.com/contact-us/ 馃槉
user: Thank you very much. I鈥檓 going on holidays and on my return I鈥檒l reach out to you. 馃槉
bot: You’re welcome! Have a great holiday! Don’t hesitate to reach out to us when you return. Enjoy your time off! 馃槉
Changing Languages Based On User Language
bot: What would you like to know?
user: Tengo a la venta unos billetes antiguos de 20 dolares canadienses donde y en cuanto me los compran
bot: Para obtener una valoraci贸n precisa de tus billetes antiguos de 20 d贸lares canadienses, te recomendar铆a reservar una cita para una valoraci贸n. Puedes comunicarte con nosotros llamando al (***) 822-5464 o enviando un correo electr贸nico a ***@centurystamps.com para programar una cita. 隆Estamos aqu铆 para ayudarte!
user: Ok muchas gracias
bot: 隆De nada! Si tienes alguna otra pregunta o necesitas m谩s informaci贸n, no dudes en contactarnos. 隆Estamos aqu铆 para ayudarte! 隆Que tengas un excelente d铆a! 馃槉
Empathetic
user: My father has passed away, looking to sell his stamp collection.
bot: I’m sorry to hear about your loss. We understand that selling a stamp collection can be a sensitive and important decision. At Century Stamps, we offer appraisals for stamp collections. For a professional appraisal, it’s best to book an appointment with us. You can reach out to us at (***) 822-5464 or email us at ***@centurystamps.com to schedule an appointment.
Other Benefits Of Your ChatBot!
CRM Integration*
Depending on your CRM, we can integrate your ChatBot with your CRM, allowing new contacts to be automatically added, saving you time! * integration is charged at our hourly rate
Look Like the Expert
Your competitors most likely don't have a ChatBot yet, so you'll appear on the cutting edge and look like the expert.
Save Customer Service Time
Your ChatBot will answer many of the questions people are asking, saving your customer service reps a lot of time and repetition
Pricing
Personalized Website ChatBot
Collect email address, answer customer questions, and get hot sales leads.-
One-time $499** setup and data training
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Grow your email list
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Answers your customer questions 24/7
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Instant email notifications for your sales team
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Google Sheet integration
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CRM integration*
**may an additional fee depending on amount of trainable content
FAQ
We’re sure you may have a few questions!
The monthly fee includes the use of the ChatBot and 15 minutes each month (non-accumulating) for us to make any revisions to the content, if needed.
The setup fee includes our time to create the ChatBot, train it on the content you want, your approval of the ChatBot in a test environment (so your clients don’t see it yet) and install it on your website.聽 We provision for 2 revision cycles as part of the standard setup fee. Although we can usually do this in our allotted time, there may be an additional fee if you have a large amount of content, more than 2 -3 customizations as to how the ChatBot responds, or any changes to the current flow.
Yes, we can change the image to any picture that you like, and give your ChatBot its own name. It’ll even tell you its name if you ask it 馃檪
Yes, we can integrate your ChatBot with your CRM, depending on the CRM (most will allow us to do so). We do provide this service at our hour rate, as each ChatBot integration is different.
Nope! If you don’t feel your ChatBot is giving you enough value, you’re free to leave at any time. Just contact us and we’ll stop your billing and remove your Chatbot.
Absolutely! If you leave at anytime, you’re welcome to keep your new email addresses and leads. And we wish you all the best with them!
